Returns Policy
 

If an item is defective or incorrect (to what you ordered), you can request a refund or exchange within 30 days of purchase by contacting us with the details of the major defect or issue via email (with a copy of your Payment Receipt and a photo of the defective item attached to the email). We do not offer the option of repair. Defective items need to be returned to Clipthotics to receive a refund.
 

We do not offer refunds or returns for change of mind.

 

Examples of issues with the item/s that qualify for refund or exchange:

   • is unsafe

   • is significantly different from the sample or website description

   • doesn’t do what we said it would and can’t be easily fixed in order to do so.

   • if the issue had been known about, the customer would not have purchased the item

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Please note:

   • Scratches, indentations, or other blemishes to the products that do not impact upon function of the products do not qualify as defects or for an exchange or refund.

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The customer cannot reject products if after delivery to them:

   • the products have been thrown away, damaged, or lost through no fault of Clipthotics.

   • they changed their mind and no longer want the product

   • they decide they ordered the wrong product

   • they found the product cheaper elsewhere

   • they found a better product elsewhere

 

*Please keep your Payment Receipt sent via email for returns purposes in future.

 

Feel free to email info@clipthotics.com.au for any queries or feedback.